You can cancel your order online before the product has been shipped. Or by calling the customer care @ Phone: 080-25483320 / Mobile: 8050034444, within 4 hours from the order time. After calling customer care, if the product has been already shipped, then the buyer would be responsible for the shipping charges to send the product back with the original packing to Coles Sports World. After receiving the product to our satisfaction, we shall refund the amount, after deducting any amount for damages if any, within 30 business days. If the product is opened and repacked by the buyer, the order cannot be cancelled in such case.